SISONESTOP!
Your ultimate destination for Daily Dress!
Frequently Asked Questions
Your questions answered about SISONESTOP’s products.
Explore our FAQs for helpful information.
Q: Do you offer worldwide shipping?
A: Yes, we provide worldwide shipping to most countries and regions. You can check the shipping availability at checkout.
Q: How long does delivery take?
A: The delivery time is 7–15 business days. Please note that delivery may be delayed slightly due to customs clearance or holidays.
Q: Is there free shipping?
A: Yes, we offer free shipping for orders over $45. For orders below $45, a small shipping fee will be charged based on your location.
Q: How can I track my order?
A: After your order is shipped, we will send a tracking number to your registered email. You can also track your order by clicking “Track Order”.
Q: What payment methods do you accept?
A: We accept PayPal, credit cards (Visa, MasterCard, American Express) and debit cards. All payment transactions are secure and encrypted.
Q: Can I cancel or modify my order?
A: You can cancel or modify your order within 24 hours of placing it. Please contact our customer service (kyt106169@gmail.com) immediately for assistance.
Q: How do I choose the right size?
A: We provide a detailed size chart for each product (in the product images). Please measure your body and compare it with the size chart to ensure a perfect fit.
Q: Do your sizes run small or large?
A: Our sizes are standard US/EU sizes. However, due to different styles, some items may run slightly small or large. Please refer to the size chart and product description for details.
Q: What is your return policy?
A: We offer a 30-day free return and exchange policy. Items must be in their original condition (unworn, unwashed, with tags attached) to be eligible for return.
Q: How do I start a return or exchange?
A: Please contact our customer service at kyt106169@gmail.com with your order number and reason for return. We will provide you with a return label and detailed instructions.
Q: Will I get a full refund for returns?
A: Yes, you will receive a full refund (excluding shipping fees) for eligible returns. The refund will be processed within 3–5 business days after we receive your returned items.
Q: What materials are your clothes made of?
A: All our clothes are made of high-quality materials (cotton, denim, polyester, etc.). The specific material of each product is clearly stated in the product description.
Q: Why is the actual color of the product different from the picture?
A: Due to differences in lighting, display screens and shooting angles, the actual color may vary slightly from the picture. This is a normal phenomenon and not a quality issue.
Q: Do you have new products regularly?
A: Yes, we update our product collection every month with new arrivals. You can follow our “New Arrivals” page to check the latest styles.